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Guarantees & Return Policy

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All MEDCAPTAIN products

The group "New Technologies" offers for review the products of the plant MEDCAPTAIN: resuscitation devices, vein visualizers, laboratory analyzers, gel cards, centrifuges, thromboelastographs, coagulation analysis kits, nucleic acid isolation stations, videolaryngoscopes, pumps for the prevention of DVT, veterinary devices, consumables
  • Devices for resuscitation MEDCAPTAIN
    Devices for resuscitation
    HP-30, HP-60, HP-80, etc.
  • Vein imaging devices MEDCAPTAIN
    Vein imaging devices
    NAVI 60, etc.
  • Laboratory analyzers MEDCAPTAIN
    Laboratory analyzers
    Immu F6, SARS-CoV-2 NAbs, etc.
  • Gel technology MEDCAPTAIN
    Gel technology
    BT-70, BT-C1, BT-H2, etc.
  • Thromboelastographs MEDCAPTAIN
    Thromboelastographs
    Haema T4, Haema TX, etc.
  • Coagulation Analysis Kits MEDCAPTAIN
    Coagulation Analysis Kits
    ACTV, PTV, Fib, TV, etc.
  • NC Allocation Stations MEDCAPTAIN
    NC Allocation Stations
    EX48, MS-48, MS-96, SKY48, etc.
  • Videolaringoscopes MEDCAPTAIN
    Videolaringoscopes
    VS-10, etc.
  • Pumps for the prevention of DVT MEDCAPTAIN
    Pumps for the prevention of DVT
    TP-20, TP-20S, etc.
  • Veterinary equipment MEDCAPTAIN
    Veterinary equipment
    SYS-6010 VET, Anes V30, etc.
  • Consumables MEDCAPTAIN
    Consumables
    BPQ-Y, JMB-0.2, A011M1N, etc.

NEW TECHNOLOGIES GROUP

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